Storm water is not clean water. What it touches usually cannot be dried and saved.
There is a difference between a pipe breaking and a flood, and it is not the amount of water. It is what is in it.Water from a burst supply line is clean. Caught fast, a lot of what it touches can be dried and saved. Flood water is not clean. It comes in over the ground or up through a drain, and it carries soil, sewage, fuel, fertilizer, and whatever else was sitting in its path. Porous material that absorbs it does not get cleaned back to safe. It gets removed.
That is the part of Water Damage Restoration homeowners find hardest to hear. The flood was bad enough. Being told the carpet, the drywall, and the insulation all have to come out feels like a second loss.
We pump the standing water out first, then we make the decisions about material.Anything porous that absorbed contaminated flood water comes out. Carpet and carpet pad. Drywall, cut above the water line. Insulation, which holds water indefinitely and never dries properly once soaked. Particle board, baseboard molding, cardboard, and upholstered furniture. Hard, non porous surfaces like concrete, tile, and sealed wood can usually be cleaned and disinfected rather than removed.
Once the contaminated material is gone, the space is disinfected before any drying begins. Drying a contaminated structure without cleaning it first just seals the problem inside the walls.
Then the structure dries. Air movers and dehumidifiers run until moisture readings confirm the framing and subfloor are dry.
Submersible pumps move the standing water out. This happens on the first visit, and it stops the damage getting worse.
Carpet, pad, drywall, and insulation that absorbed flood water come out. This is the largest part of a flood job and the part homeowners are least prepared for.
The exposed structure is cleaned and disinfected before drying starts. Skipping this step means drying a contaminated building.
Air movers and dehumidifiers run until moisture readings confirm the framing and subfloor are dry. Drying takes 3 to 7 days depending on how much water there was and what materials were affected.

Here are answers to common questions about our restoration services.

Flood water is contaminated. Porous material that absorbs it, including carpet, pad, drywall, and insulation, cannot be cleaned back to safe. Hard, non porous surfaces like concrete and tile can be cleaned and disinfected.
Yes, particularly when it came up through a floor drain. Sewer backup is common during heavy rain in Detroit, and that water carries bacteria. Stay out of it and keep children and pets away.
Not the part that absorbed water. We cut it away above the water line and remove the saturated insulation behind it. Drywall above the cut, and the framing behind it, dries and stays.
Water extraction happens on the first visit, usually within a few hours. Removal and disinfection follow. Drying takes 3 to 7 days depending on how much water there was and what materials were affected.
Usually not. Standard policies typically exclude surface flooding and sewer backup, which generally require separate riders or a flood policy. My Charlotte LLC documents moisture readings and drying logs regardless of who pays.
Mold can begin growing within 24 to 48 hours if the structure is not properly dried. Flood water raises the risk further, because the organic material it leaves behind feeds growth even after the water is gone.
302 W Main st., Northville Michigan 48167
248-290-6470