When the power is out and the sump pump is dead, the water keeps coming. We stop it, extract it, and dry what it touched.
Fast response to minimize storm related water damage
Experience protecting high value homes after severe weather
Proper drying procedures to prevent long term moisture problems
My Charlotte LLC provides storm damage restoration throughout Metro Detroit with rapid response, complete accountability, and by the book restoration methods. We understand that Michigan storms require immediate attention to protect your property from extensive water intrusion and secondary damage.
A bad storm does not damage a home one way at a time. It arrives all at once. Wind lifts shingles, rain gets into the opening, and the same storm knocks out power. Now the sump pump is dead, the basement is filling, and the water coming through the roof is soaking into insulation two floors up.
Detroit gets these storms every year, and the June 2021 flood is what happens at the extreme end. Six to eight inches of rain across two days, pump stations failing, and tens of thousands of basements underwater at the same time.
That is the situation storm damage restoration deals with. Multiple points of water entry, a house without power, and damage that is still spreading while you wait for someone to arrive.
Water still coming in is the first problem. Roof openings, broken windows, and failed seals get covered and stabilized before anything else, because extraction is pointless while the source is still running.
When power fails, the sump pump stops, and a Detroit basement fills fast. We bring our own pumps and extraction units and do not depend on the home's power to run them.
Storm water rarely comes in one place. We check the roof line, the windows, the foundation, and the basement, because homeowners often find the obvious leak and miss the one soaking into a wall cavity.
Storm water is contaminated. Insulation, drywall, and carpet pad that took the water usually come out rather than being dried.
Air movers and dehumidifiers run until moisture readings confirm the structure is dry. Drying typically takes 3 to 7 days depending on how much water there was and what materials were affected.
Photos, moisture readings, and drying logs, recorded as we find the damage. Storm claims live or die on documentation.
Roof openings and broken windows get covered first. Extraction means nothing while rain is still entering the building.
We check every likely entry point rather than the obvious one. Storm damage is usually multiple failures at once, and the one nobody found is the one that grows mold.
With power out, the sump pump is not running. We bring our own equipment and pull the standing water out.
Saturated insulation and drywall come out. Storm water is contaminated, so drying these materials in place is usually not an option.
Air movers and dehumidifiers run on the framing and subfloor until readings confirm the structure is dry, not just the surface.
Brian and the team takes readings throughout and does not call the job done until the structure is dry. You get the photos, the readings, and the drying logs.

For homeowners, the storm usually wins in the basement. Power goes out, the sump pump stops, and water rises while the family is upstairs watching it happen. Finished basements take the worst of it, because carpet, drywall, and framing are all in the water's path. Roof leaks are the second front, and they soak insulation quietly for days before anyone notices the ceiling stain.
For businesses, a storm means closed doors at the worst possible moment. A flooded retail floor, a warehouse with water on the inventory, a restaurant that cannot open tomorrow. We work to stabilize the building and dry it fast enough to get you back open.

Storms are when restoration companies get overwhelmed. Everyone calls at once, crews get stretched thin, and the drying gets cut short so equipment can move to the next house. That is how a storm job turns into a mold job six weeks later.
Brian leads the job and stays on the drying until the readings say it is finished. When another restoration contractor was overwhelmed by five flooded houses after a single storm, they called Brian to take the overflow. The people who do this work call him when the storm is bigger than they are.
We serve Detroit and the surrounding communities across Metro Detroit. Detroit · Dearborn · Dearborn Heights · Redford · Southfield · Livonia · Westland · Garden City · Canton · Plymouth · Northville · Novi · Farmington · Farmington Hills · West Bloomfield · Bloomfield Hills · Birmingham · Commerce Township · Walled Lake · Ann Arbor
Here are answers to common questions about our restoration services.

Stay out of standing water if outlets, appliances, or the electrical panel are submerged. Shut off power to the area from the main breaker if you can do it safely. Then call. Our extraction equipment does not depend on your home's power.
We answer around the clock and respond the same day, often within the hour for nearby communities. During large storms everyone calls at once, and we tell you honestly when we can be there rather than guessing.
Usually the sump pump. A failed check valve, a clogged discharge line, or a power outage stops it. Detroit's clay soil holds water against the foundation, so once the pump quits, the water has nowhere else to go.
Drying typically takes 3 to 7 days depending on how much water there was and what materials were affected. Stabilizing the building happens first, on the same visit.
Usually yes, especially when it comes up through a floor drain or mixes with a sewer backup. Contaminated water means carpet, pad, and soaked drywall come out rather than being dried.
It can begin within 24 to 48 hours if the structure is not properly dried. This is the main reason storm cleanup should not wait until the weekend.
Learn More: Mold Remediation page
Probably not. Surface dry is not structurally dry. Moisture stays inside framing, subfloor, and insulation long after the floor looks fine, and that trapped water is what grows mold.
302 W Main st., Northville Michigan 48167
248-290-6470