My Charlotte LLC is based in Northville, on West Main Street. This is where we operate from, which means Northville gets the fastest response we are able to give anyone.
Northville is a different problem than the older cities to the east. The historic homes near downtown carry the same aging plumbing and original foundations you find anywhere with that much age, and a burst supply line in a century old house does not care how well the neighborhood is kept. But much of Northville is newer construction on developed lots, and there the story is usually the sump pump. Heavy rain, a pump that quits or was never sized properly, and a finished basement takes on water within the hour. Both happen here. We handle both.

Standing water moves into drywall, subfloor, and framing where you cannot see it. We extract the water, find the hidden moisture with detection equipment, and run structural drying until readings confirm the property is dry. Burst pipes, sump pump failures, and sewer backups are all part of what we handle.

Mold can begin growing within 24 to 48 hours of water exposure, and basements across Detroit are where it takes hold first. We contain the area, filter the air, remove the growth safely, and correct the moisture source so it does not return.

Metro Detroit storms bring wind, rain, and power loss at once, and a dead sump pump during a downpour floods a basement fast. We stabilize the property, stop the water still coming in, and begin extraction and drying before the damage spreads further.

Water leaves smells behind long after it dries, usually because moisture or organic material is still sitting somewhere you cannot see. We locate the source and treat the material directly rather than covering the smell with fragrance.
We are based here, on West Main Street. When a Northville homeowner calls, we are not driving in from another county. Response is same day and often within the hour.
Finished basements are the specific risk in this town. Carpet, drywall, framing, and everything a family keeps down there sit directly in the path of the water, and a basement that gets pumped out but not properly dried turns into a mold problem within weeks. Brian leads the job and stays on the drying until the moisture readings say the structure is finished, not until the floor feels dry.
We serve Detroit and the surrounding communities across Metro Detroit. Detroit · Dearborn · Dearborn Heights · Redford · Southfield · Livonia · Westland · Garden City · Canton · Plymouth · Northville · Novi · Farmington · Farmington Hills · West Bloomfield · Bloomfield Hills · Birmingham · Commerce Township · Walled Lake · Ann Arbor
Here are answers to common questions about our restoration services.

My Charlotte LLC is based on West Main Street in Northville and responds the same day, often within the hour. Water damage spreads through drywall, subfloor, and framing within hours, so arrival time directly determines how much material can be dried instead of removed.
Drying takes 3 to 7 days. Water extraction happens on the first visit, usually within a few hours. Material removal follows. Then air movers and commercial dehumidifiers run continuously until moisture readings confirm the framing and subfloor are dry, not just the surface.
The sump pump. Four failures cause almost all of it: the pump quits under heavy volume, the power goes out and it stops running, the check valve fails and water flows back in, or the discharge line clogs. My Charlotte LLC identifies which one it was.
Cost is driven by four things: how much water there was, how long it sat, whether it was clean or contaminated, and how much material has to be removed. Contaminated water costs more because carpet, pad, and drywall come out rather than being dried. My Charlotte LLC assesses the property before quoting.
Sudden and accidental water damage, like a burst pipe, is typically covered. Gradual seepage and surface flooding from outside are typically not. Sump pump failure often requires a separate rider. My Charlotte LLC documents moisture readings and drying logs for your claim.
It depends on the water. Clean water caught within 24 to 48 hours means carpet can sometimes be dried in place, though the pad underneath almost always comes out. Contaminated water means carpet, pad, and drywall are removed. Mold can begin growing within 24 to 48 hours.
302 W Main st., Northville Michigan 48167
248-290-6470